The most important function of information technology (IT) for the managed care organization (MCO) is to support the business of the MCO, and how the IT department aligns with the operational dynamics of the MCO is a vital management consideration. A well-functioning IT department will help the MCO reduce risk (e.g., costs). The IT department should design, implement, and operate the systems that run the MCO. Efficiency is the hallmark of a good system. ***Your task as the manager of the MCO is to determine what the IT department in your organization should consist of, what its function will be, and what critical elements will be turned over to the IT department. Complete the following: 1. Determine what is needed from the IT department as well as what it’s responsible for to ensure that the MCO runs sufficiently. 2. Outline the important variables that should be present for the information system and examine how that would differ from what would occur in a physician’s office/group. 3. Describe the specific technology that would assist the MCO in being fully operational. 4. Suggest a format for electronic medical records that is HIPAA compliant. Include specific functions, costs, and project savings. 5. Analyze the benefits and detriments of insourcing vs outsourcing and make a recommendation based on the data.
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